What we do
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      1. Expansive FM Knowledgebase
      2. Information Security
      3. What we do

      Backing Up Your Data

      Details of how we back up your data

      Production Data

      Your data is in two categories:

      Platform Data: The information you enter into the platform, such as any text, form selections etc.
      Media Data: This information is the documents or other media you upload to the platform
      Our backups are a point-in-time snapshot. We keep our snapshots for 12 months. This means whatever information is stored in on the operational database at the time the backup is taken is kept for 12 months. 

      N.B. Data retention on the platform is configured to meet your policies. Data will be retained for your policy length plus 12 months. 

      We store multiple copies of your data in geo-redundant locations and use a range of approaches appropriate to the type of data being backed up.

      There are regular backups taken, the table below shows when the backups covers.

       

      Every Second

      		 Every 6 hours Daily Weekly Monthly
       

      for 7 days

      		 for 1 day for 7 days for 4 weeks for 12 months
      Platform ✅ ✅ ✅ ✅ ✅
      Media   ✅ ✅ ✅ ✅

      UAT Data

      We do not take any backups of UAT data.