Contractor Management
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      What are SLAs?

      Defining SLAs and how they might help your business.

      - SLA stands for service-level agreement 

      - It is an agreement between a client and a service provider that defines what service will be provided, as well as what standard the provider must meet 

      - In facilities management, SLAs are often used between a site and its contractors to determine the appropriate time frames for work orders to be responded to, as well as the work itself to be attended to and resolved

      - SLAs are helpful in this sense as they allow for comparison between contractors and help give an overview of service levels